Cancellation Policy
Cancellations
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For any cancellation made more than 48 hours before the event time is eligible for a refund of the event total less the booking fee. For events less than $500 dollars, the booking fee is $50 dollars. For events $500 dollars or greater, the booking fee is 50% of the total invoice. In both cases the booking fee will remain on your account and can be used for up to 1 year from the date of the cancellation.
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Cancellations made with less than 48 hours of notice are not eligible for a refund. Our Event Coordinators will do everything possible to assist you in rescheduling your event, but no guarantees can be made.
Weather
Weather is often unpredictable. You are responsible for monitoring weather conditions and giving Bouncin Bins at least 48 hours advance notice to reschedule an event due to inclement weather. IF WINDS GUSTS ARE IN EXCESS OF 20MPH YOU MUST DEFLATE THE UNIT(S). In all situations you should be conscious of your own safety.
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If weather conditions before delivery on the day of your event are so severe that they represent a danger to either you or our driver, we will contact you and reschedule or refund your event.
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If weather conditions become severe after delivery, deflate the unit. ALWAYS BE MINDFUL OF YOUR SAFETY. If this happens, please call 503.446.3269 and notify the Event Coordinator on duty. Any consideration for rescheduling due to severe weather during an event will be made on a case by case basis.
